Refund Policy

Order Cancellation Policy

Cancellation Policy

How can I cancel an order?

Medicines and Healthcare Products An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on our Website / app (‘Platform’) or by calling our customer care number before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the refund policy in case of Pre-Paid.

Return/ Refund Policy;

A per our policy, approved refunds are processed in 7–10 business days. If you’d like this processed within 48 hrs, a 10% service fee will be applied.

1. What is the time period for return of orders?

1.1 Medicine Orders

All the Medicine products ordered from the Platform can be returned within 2 days from the date of delivery.

1.2 Medicine Required Cold Storage

A range of medicines need to be refrigerated. These include insulins, antibiotic liquids, injections, eye drops and some creams. These medicines must be stored between 2ºC and 8ºC , mentioned medicines can be returned within the same day of delivery and will be accepted only after confirming the drug condition physically by a pharmacist.

1.3 Healthcare Products

All the healthcare products ordered from the Platform can be returned within 7 days from the date of delivery.

2. Which Products are not eligible for Returns?

2.1 Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances.

  1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;

  2. If the product has any Water damage/Storage damage (keeping medicines in a wrong storage condition)

  3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;

  4. If it is mentioned on the product detail page that the product is non-returnable;

  5. Any accessories/freebies supplied with the product are missing.

  6. If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;

  7. Any damage/defect which is not covered under the manufacturer’s warranty;

  8. The product is without original packing and accessories/freebies;

  9. If the product is damaged due to misuse;

  10. Products related to personal care, baby care, food & nutrition, healthcare devices, Covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

Additional Note:

Items marked as “Non-Returnable” on the product detail .If such an item is indeed returned along with another returnable item, we will disallow a refund or return of the “Non-Returnable” product to you